Refund Policy
Last updated: July 2026 | We Do Charity Foundation Mutual Aid
1. Donation Non-Refundability
We Do Charity operates as a zero-overhead mutual aid network. Due to the immediate deployment of contributions to active field campaigns in Bangladesh (including buying food supplies, tin sheets, and blankets), completed donations are generally **non-refundable**.
2. Exceptional Circumstances
We verify transaction logs on a daily basis. Refunds will only be evaluated and processed in the following exceptional situations:
- Duplicate Charges: Technical gateway anomalies resulting in multiple processing logs for a single intended donation.
- Verified Fraud: Compromised accounts or payment keys used without consent, subject to verification against merchant account details.
3. Lodging a Refund Claim
If your transaction qualifies as a duplicate or fraudulent charge, you must submit a claim to our operations director within **48 hours** of the transaction.
Please email the team at ilias@wedocharity.com or message our helpline at +880 1726-021267. Be sure to provide the transaction reference ID, proof of duplicate mobile banking charge, and date/time. The final resolution remains under the discretion of the founder board.